How to Handle an Amazon Suspension Due to Restricted ItemsĪmazon suspension regarding restricted items can be tricky, but getting reinstated is absolutely possible if you handle the situation correctly. Did you know that Amazon’s Restricted Items list also includes 3D artwork, clarity-enhanced white diamonds, and replacement video game controllers? Make sure you read up on the restricted items in your market and avoid these products all together. Some of the restricted items are obvious – others, not so much. You probably know that you can’t sell drug paraphernalia, shotgun shells, or beauty products made with chloroform on Amazon. Your plan of action must reflect how you will improve your seller performance in order to provide only the best customer service as an Amazon seller. ![]() ![]() Where are you falling behind? Re-evaluate your business policies and why you haven’t maintained Amazon’s standard of customer service. If you’ve been suspended for poor seller performance, check out your customer metrics right away. How to Handle an Amazon Suspension Due to Poor Seller Performance To avoid Amazon suspension, monitoring your metrics on a daily basis is a great place to start. This is the most frustrating issue for so many Amazon sellers – what is the true definition of poor seller performance? The metrics are a great standard to work from, but there are other influential factors regarding seller performance that can get your account suspended without notice. Once you know the specific rule you broke, you can submit an appeal to Amazon that outlines how you will ensure the violation will not happen again. How to Handle Amazon Suspension Due to a Policy Violationĭig into the Amazon seller policies right away – learn them inside and out until you fully understand each regulation from every angle. But if you want to sell on Amazon, reading every rule and regulation for sellers is an absolute must to avoid suspension. It’s understandable – most of us don’t read the complete terms of agreement when we sign up for something online. Even one violation of any single policy set forth by Amazon can get your account flagged for suspension. The Amazon Seller Policies are there for a reason – when you’re selling on Amazon, make sure you know them inside and out. But if you ignore the metrics and provide customer service that does not live up to Amazon’s standards, you are setting yourself up for a major Amazon failure. If you monitor your metrics every day, answer every customer message in the specified time frame, and handle any potential issues immediately, your seller performance will reflect your effort. Amazon suspensions generally come down to the level of customer service. ![]() ![]() The intricate algorithm used by Amazon takes into account many unique factors based on your seller performance – but overall, there are common rules that every seller needs to follow in order to avoid Amazon suspension. The exact reason for an Amazon suspension can sometimes be a gray area. Why Amazon Sellers Get Banned – Top Reasons for Amazon Suspensions Business Law: Agreements, Contracts, Warranties.Intellectual Property: Copyright/Trademark/Patent.
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